Privacy Policy for Best Kept Secret

Best Kept Secret is a trading brand operated by QANDAL LTD, a company registered in England and Wales.

This Privacy Policy explains how Best Kept Secret and QANDAL LTD (“we,” “us,” or “our”) collect, use, and protect your personal information when you use www.bestkeptsecretaudio.com and related subscription services.

QANDAL LTD acts as the legal entity responsible for subscription billing, payment processing, and data handling related to customer accounts.

Information We Collect

Personal Information:

We collect personal information that you voluntarily provide when:

• subscribing to our email list,
• creating an account,
• purchasing a subscription,
• contacting us for support.

This may include:

• email address
• billing information
• account details

Non-Personal Information:

We may collect anonymous usage data such as:

• browser type
• device type
• website usage patterns

How We Use Your Information

We use your information to:

• provide and manage subscriptions,
• process payments,
• communicate with you about your account,
• send updates, newsletters, and promotional materials,
• improve our services

Payment Processing

Subscription billing and payment processing are handled by QANDAL LTD through approved third-party payment providers. We do not store full payment card information directly on our servers.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only when necessary with:

• payment processors,
• analytics providers,
• service providers supporting our platform,
• legal authorities where required by law.

Use of Analytics Tools

We use services such as Google Analytics and Hotjar to better understand website usage and improve user experience. These services collect anonymous technical data.

Links to Other Websites

Our website may contain links to external websites. We are not responsible for their privacy practices.

Children’s Privacy

Our services are intended only for individuals aged 18 and over. We do not knowingly collect data from anyone under 18.

Data Security

We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure.

Your Rights

You may request:

• access to your data,
• correction of inaccurate data,
• deletion of your data,
• withdrawal from marketing communications.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with revised dates. 

Contact Us

If you have questions about this Privacy Policy, please contact us: